05 Sep 2024
Uptime Solution Centre at Ennore For CV Operators
On 3rd September, Ashok Leyland inaugurated the Uptime Solution Centre in Ennore. This future-ready facility is designed to support after sales for commercial vehicle operators across India. How? By featuring the most advanced technology and proprietary predictive analytics. This would ensure maximum fleet utilization and promote after-sales support.
Ashok Leyland's Uptime Solution
Ashok Leyland's new Uptime Solution Centre is the latest revolution in customer service. There are teams from Aftermarket, Vehicle Engineering, and Field Quality to support customers proactively. This centre promptly helps customers troubleshoot and resolve technical issues.
The centre will function with the company's pan-India network of over 52,000 touchpoints. This comprises Dealers, Authorized Service Centers, and Parts Distributors. Consequently, this integration guarantees effective coordination and communication. Moreover, it facilitates quick repairs, easy access to parts, and enhanced service assistance. Additionally, this network ensures that customers across the country benefit from the Uptime Solution Centre's advanced services.
Official Statement of Managing Director and CEO of Ashok Leyland
Mr Shenu Agarwal emphasized the significance of this launch, stating, "The inauguration of the Uptime Solution Centre marks a significant milestone in our journey to redefine customer service. At Ashok Leyland, we are committed to providing world-class support to our customers, and this Centre exemplifies our dedication to innovation and excellence. With advanced technology and a cross-functional team of experts, we aim to maximize fleet uptime and ensure our vehicles deliver exceptional performance."
Official Statement of MHCV President, Ashok Leyland
Mr. Sanjeev Kumar, MHCV President Ashok Leyland, said, "The Uptime Solution Centre is a testament to our relentless pursuit of technological advancement. We have combined predictive analytics with real-time monitoring to make our vehicles more reliable and to create a smarter, quicker service system. This centre will provide our customers with useful insights about their vehicle's operation and help them proactively address any potential issues, ensuring that their businesses are on track. This initiative clearly reflects our dedication to exceptional customer satisfaction."
This proactive approach will help customers to identify problems before they increase, keeping their businesses running smoothly.
Setting Benchmarks For Customer Service
With the launch of Uptime Solution Centre, Ashok Leyland continues to set benchmarks in the industry. This centre aims to revolutionize the servicing experience for customers to ensure easy resolution. Additionally, it minimizes vehicle downtime and optimizes fleet performance. This advanced technology highlights Ashok Leyland's dedication to exceptional customer service and its leading position in the commercial vehicle market. Moving forward, Ashok Leyland is planning to expand this initiative to other locations, further strengthening its service network.
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